Shipping Policy
At ginsenisphere.com, we provide a clear and reliable shipping process for home decor and gift products purchased through our online store. This Shipping Policy covers processing times, delivery timelines, free shipping, carriers, tracking, damaged shipments, and related shipping rules for ceramic ornaments, animal figurines, seasonal holiday decor, garden ornaments, book nook kits, measuring spoon sets, night lights, and similar decorative household products.
1. Shipping Area
We ship to addresses within the United States.
We do not ship to the following locations:
Remote or rural ZIP codes without carrier service PO Boxes for oversized, multi-item, or fragile ceramic gift sets APO/FPO/DPO addresses Freight forwarding facilities Restricted-access commercial buildings, mail rooms, or storage facilities that refuse carrier delivery
If your address is not eligible for delivery, checkout will not show a shipping option, and our support team will contact you before fulfillment.
2. Order Processing Time
Standard processing time: 1–3 business days after successful payment authorization
Orders are processed Monday through Friday
Orders are not processed on weekends or U.S. federal holidays
Additional processing time of up to 2 business days applies to:
Fragile ceramic sets, multi-piece gift sets, or bulky garden ornaments Multi-package orders Inventory verification Protective packaging preparation for ceramic, glass, resin, or fragile decorative items Address verification or fraud review Peak order volume during holidays, seasonal events, or promotional periods
“Processing time” means the period between payment confirmation and carrier acceptance.
3. Delivery Time
Standard Delivery: 4–8 business days after shipment
Fragile or Multi-Package Delivery: 5–12 business days after shipment based on package size, destination, and carrier routing
Delivery is completed within the timelines above under normal carrier conditions. Delivery timelines extend only when caused by weather disruptions, carrier service interruptions, holiday shipping congestion, regional transportation interruptions, or incorrect customer address information.
4. Shipping Carriers
Orders ship through USPS, UPS, FedEx, or regional ground carriers. The carrier is selected based on package size, weight, destination, product type, warehouse location, and service availability.
5. Free Shipping
All eligible orders within the United States receive free standard shipping. No standard shipping fee is charged at checkout for eligible U.S. addresses.
Free shipping covers standard ground delivery to eligible U.S. addresses Free shipping does not cover expedited shipping upgrades selected by the customer Free shipping does not cover reshipment caused by an incorrect address entered by the customer Free shipping does not cover refused delivery or failure to pick up a package from the carrier
Any optional expedited shipping upgrade selected by the customer at checkout is charged separately and shown before payment confirmation.
6. Packaging for Decorative Products
Ceramic ornaments, figurines, and fragile gift items are packaged with reinforced cartons, foam inserts, cardboard dividers, protective sleeves, tissue wrapping, bubble wrap, and component separation as required by the product.
Products that require protected transit ship with individual wraps for fragile pieces. Keep all packaging until the order is inspected and accepted.
7. Order Tracking
After your order ships, a confirmation email with tracking information is sent to the email address provided at checkout. Tracking information updates within 24–48 hours after the carrier receives the package.
Orders that contain multiple items receive one tracking number for each package.
8. Multiple Package Shipments
Multi-piece gift sets, ceramic collections, garden ornaments, and mixed orders ship in multiple packages when required for safe transit. Separate packages receive different tracking numbers, ship on the dates assigned by the warehouse, and arrive separately. Wait until all packages are delivered before reporting missing items.
9. Delivery Address Changes
To request a shipping address correction, contact support@ginsenisphere.com before warehouse processing is completed. After the carrier accepts the package, address changes follow the carrier’s rerouting rules and require payment of any carrier rerouting fee before the change is completed.
10. Order Cancellation Before Shipment
Orders are canceled before warehouse processing begins when the cancellation request is received in time. After picking, packing, label creation, or carrier transfer begins, cancellation is no longer available and the Return Policy applies.
11. Damaged Shipments
If your package arrives damaged, retain all packaging materials and take clear photographs of the outer carton, shipping label, inner packaging, and damaged product. Do not discard broken ceramic pieces or damaged components until the claim review is complete. Contact us within 7 days of delivery for assistance.
12. Lost or Delayed Packages
If tracking shows unusual delays or shows delivery while the package cannot be located, check surrounding delivery areas, parcel lockers, mail rooms, building management, neighbors, household members, and the local carrier office.
If the package remains unresolved, contact our support team. We will open an investigation with the carrier. If the carrier confirms the shipment is lost, we issue a replacement or a full refund based on current inventory.
13. Incorrect Shipping Information
Customers must enter accurate shipping information during checkout. Orders returned because of incorrect address details, incomplete address information, failed delivery attempts, refusal of delivery, or failure to pick up from the carrier require payment of reshipping charges before a replacement shipment is sent, or a refund deduction equal to the return-to-sender cost.
14. Inspection Upon Delivery
Inspect products upon delivery. Report damaged, incorrect, or missing items before use, display, outdoor placement, or discarding packaging. Used decorative products do not qualify for a full return unless the issue is verified as our error or a product defect covered under our Return Policy.
15. Contact Information
For shipping questions or delivery assistance, contact:
support@ginsenisphere.com ginsenisphere.com 1700 Industrial Rd Las Vegas, NV 89102 United States